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Privacy Policy

Watani, operated by Workers National Bank ("we," "our," "us"), values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or application. By using this service, you agree to the terms of this Privacy Policy.

1. How We Use Your Data

We use your data to deliver, maintain, and improve our services. By using our services or application, you consent to the collection and use of your information as described in this policy. Unless otherwise defined, terms in this Privacy Policy have the same meanings as in our service documentation.

2. Information Collection and Use

We collect different types of information to enhance your experience and deliver a seamless service.

Personal Data

While using our services, we may ask you to provide certain personally identifiable information ("Personal Data"), including but not limited to:

• Email address
• Phone Number
• Account Number
• Password

This information is used to authenticate your account and provide personalized services.

Usage Data

When you access the service on a mobile device, we may collect information automatically, including but not limited to:

• The type of mobile device you are using
• The unique identifier of your mobile device
• The IP address of your mobile device
• The operating system of your mobile device
• Unique device identifiers and diagnostic data

3. How We Use Collected Data

Watani uses the data collected for the following purposes:

• To provide, maintain, and improve the service.
• To notify you about changes to the service.
• To allow you to participate in interactive features.
• To provide customer support and technical assistance.
• To gather insights for service enhancement.
• To detect, prevent, and address technical or security issues.

4. App Permissions

To ensure the app performs its intended functions, Watani may request access to the following device resources:

• Contact: To facilitate payment processing by accessing saved contacts.
• Camera: To enable QR code scanning for quick payments.
• Network: To check the availability of an internet connection or data service.

The permissions granted are used solely to support app functionality and enhance your experience.

5. Data Retention and Storage

If you are located outside Sudan and choose to use Watani, please note that your data will be stored and processed in Sudan. By using our service, you consent to this transfer, storage, and processing.

We take reasonable measures to safeguard your data and ensure it is handled in accordance with this Privacy Policy. Personal data will not be transferred to any organization or country unless adequate safeguards are in place.

6. Disclosure of Data

We may disclose your personal data under the following circumstances:

• To comply with legal requirements or obligations.
• To protect and defend the rights or property of Watani or Workers National Bank.
• To investigate and prevent potential violations related to the service.
• To protect against legal liability.

7. Data Security

The security of your data is our priority. While we implement commercially reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We follow the security and technical controls mandated by Workers National Bank and relevant regulatory authorities.

8. Third-Party Service Providers

We may work with third-party service providers to:

• Facilitate our services.
• Provide services on our behalf.
• Perform service-related tasks.
• Assist in analyzing how our services are used.

These providers have access to your data only to perform specific tasks and are obligated to protect your information.

9. User Rights

You have the right to:

• Access: Request access to the data we hold about you.
• Correction: Request corrections to your personal data.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Restriction: Request restrictions on the processing of your data.
• Objection: Object to certain types of data processing.
• Portability: Request a copy of your data in a portable format.

To exercise your rights, contact us using the details provided below.

10. Children’s Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with their information, please contact us, and we will take steps to delete it.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and you are encouraged to review it periodically. Your continued use of the service after updates constitutes your acceptance of the changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

• Workers National Bank – Watani
• Email: marketing@wnb-sd.com
• Phone: 249187018140 | 2363
• Address: Workers National Bank Building, Khartoum, Sudan